7010 Privacy Policy — Protecting Your Personal Information
7010 is committed to protecting the privacy and security of every user's personal information on our platform. This policy explains how we collect, use, store, and protect your data.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the 7010 platform, we collect various types of information to ensure our services run smoothly and securely. The categories of information collected are as follows:
Account Information
This includes your full name, date of birth, email address, phone number, username, and encrypted password. This information is required to create and verify your account identity.
Payment Information
We collect the details required to process deposits and withdrawals in Malaysian Ringgit (MYR), including your bank account holder name, account number, and the payment method used, such as DuitNow or online bank transfer. We do not store credit card information directly — any card processing is handled through approved payment providers that comply with international security standards.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and language settings. This information is used to detect suspicious activity, optimise platform display, and improve the mobile user experience.
Cookies & Usage Data
The 7010 platform uses cookies and similar tracking technologies to record usage patterns, display preferences, login sessions, and your interactions with platform features. This data helps us understand how users engage with our services.
2. How We Use Your Information
All information collected by 7010 is used solely for legitimate and necessary purposes in operating the platform. The primary purposes for which your data is used are as follows:
- Processing account registration, identity verification, and login security.
- Processing MYR deposits and withdrawals securely and accurately.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Sending important account notifications such as transaction confirmations, security alerts, and policy updates.
- Providing responsive and relevant customer support.
- Monitoring platform performance and continuously improving service quality.
- Complying with legal obligations and regulatory requirements applicable in Malaysia.
We will not use your personal information for third-party marketing purposes without your explicit consent.
3. Cookies & Activity Tracking
The 7010 platform uses session cookies and persistent cookies to enhance platform functionality and security. Session cookies keep you logged in while you use the platform, while persistent cookies remember your preferences such as language and display settings.
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling cookies may affect certain platform features, including automatic login security and personalised user experience.
We do not use third-party cookies for advertising purposes or to sell data to external advertisers.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All user data is stored on secure servers with encryption protection. 7010 implements appropriate technical and organisational security measures, including strict access controls, regular audits, and 24-hour system monitoring to detect any security threats.
User passwords are stored in hashed form and cannot be read back by any party, including our own staff. Data is retained for as long as your account remains active and for the period required under Malaysian law.
Sharing with Third Parties
7010 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, we may share necessary information with:
- Approved payment service providers for processing MYR transactions.
- Malaysian authorities where required by law or court order.
- Technical partners who assist in operating the platform, bound by strict confidentiality agreements.
5. User Rights & How to Exercise Them
As a 7010 platform user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold in relation to your account.
- Right to Rectification: You can update or correct any inaccurate or outdated information through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests are subject to our legal obligations to retain certain records for the minimum period required under Malaysian law.
- Right to Object: You may object to the processing of your data for specific purposes by notifying us in writing.
To exercise any of these rights, please contact the 7010 support team by email at [email protected]. We will process your request within 14 business days.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
7010 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or the email address linked to their registered account.
We encourage you to review this page periodically. Continued use of the 7010 platform after any changes have been made constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our team:
- Email: [email protected]
- Support language: Bahasa Melayu
- Response time: within 3 business days
We are committed to addressing every enquiry thoroughly and ensuring your privacy rights are fully respected.
Still Have Privacy Questions?
The 7010 team is ready to help you understand how we protect your data. You can also visit our FAQ section for more information.